Privacy Policy

This Privacy Policy describes how BNLSolutions (“we," "us," or "our") collects, uses, and shares personal information when you install and use our Shopify addon that integrates shipping and order management ("the Addon"). By using our Addon, you agree to the collection and use of information in accordance with this policy.

  1. Information We Collect

    1. Shopify Store Information

      When you install the Addon, we automatically access certain information from your Shopify account, including:

      • Your Shopify store name and URL
      • Order information (such as order numbers, item details, and shipping addresses)
      • Customer information (such as names, email addresses, and phone numbers)
      • Shipping information (such as shipping provider, tracking details, and delivery status)
    2. Personal Data You Provide

      If you contact us directly or provide additional information through forms, we may collect other personal data, including:

      • Name
      • Email address
      • Phone number
      • Any additional information you provide
    3. Automatically Collected Information

      When you use our Addon, we may automatically collect:

      • Log data (such as your IP address, browser type, and access times)
      • Usage data related to how you interact with our Addon

  2. How We Use Your Information

    We use the information we collect for the following purposes:

    • To provide and improve the functionality of the Addon
    • To process and manage your shipping orders
    • To communicate with you about your account and support inquiries
    • To monitor and analyze usage patterns
    • To comply with legal obligations and protect our rights

  3. Sharing of Information

    We do not sell or rent your personal information. We may share your information with trusted third parties to operate and support the Addon:

    • Shipping providers: To fulfill and track your orders
    • Shopify: To integrate with your Shopify store
    • Service providers: For data hosting, analytics, and support services
    • We may also share your information if required by law or to enforce our rights and terms of service.

  4. Data Retention

    We retain personal data as long as it is necessary to provide you with the Addon’s services or as required by law. Once your account is terminated, we will delete or anonymize your data unless required for legal or legitimate business purposes.

  5. Security

    We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

  6. Your Rights

    Depending on your location, you may have the following rights regarding your personal data:

    • Access, update, or delete your personal information
    • Withdraw your consent to the processing of your data
    • Request data portability
    • Lodge a complaint with a data protection authority
    • To exercise any of these rights, please contact us at [Your Contact Email].

  7. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date." Your continued use of the Addon after changes are made will constitute your acceptance of the new Privacy Policy.

  8. Contact Us

    If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: support@rtx.co.il